Free shipping, when offered, is applicable to the continental US and does not include Hawaii, Alaska, Guam, Puerto Rico, APO's or international. Our shipping providers are United States Postal Service or FedEx.
Please note: All large or bulky items as well as items over 20 lbs do not qualify to be shipped overnight or expedited shipping. Any items ordered with "Express 1 Business day" that is a large item or are over 20 lbs will be shipped ground, which will arrive 3-5 business days, orders with "Expedited 2-3 day" will be delivered in 4-7 days. Free shipping for large items or items over 20 lbs will ship Parcel Select, which will take an estimated 7-15 business days.
We cannot guarantee delivery times for international orders as there is no set time frame on how long a package will take to clear customs. Most of our packages reach customs within 7 business days. Any additional charges are to be paid by the recipient as they are not presented at the time we ship.
When will my order ship?
Orders placed before 2:00PM PST are usually shipped the same day. However, your order will take longer if credit card approval is delayed or your shipping address was entered incorrectly. Please note that though we try to honor cancellation requests, we cannot guarantee that an order can be cancelled as it is processed and sent directly through our automated shipping system to ship as quickly as possible.